third party maintenance

DELL:

• PowerConnect
• Force10

JUNIPER:

• EX
• MX
• SR

CISCO:

• Catalyst
• ASA
• MDS
• MCS
• NEXUS

HPE:

• ProCurve Series

BROCADE:

• DCX
• DS
• ICS
• VDX

QLOGIC

DELL:

• Dell PowerEdge 
• Dell PowerEdge C-Series
• Dell PowerEdge R-Series
• Dell PowerEdge T-Series
• Dell PowerEdge VTRX

HPE:

• ProLiant B DL-Series
• ProLiant BL-Series 
• ProLiant ML-Series 
• HP Blade System 
• HP Integrity Systems 
• HP 9000 Servers 
• HP 3000

IBM:

• IBM pSeries RS/6000 
• IBM xSeries 
• IBM BladeCenter
• IBM iSeries AS/400 
• IBM Power Systems

LENOVO:

• ThinkServer

CISCO:

• Cisco UCS Series

SUN/ORACLE:

• SunFire B-Series 
• SunFire E-Series 
• SunFire x86
• SunFire T-Series 
• SunFire V-Series 
• SPARC Enterprise 
• Sun Netra

SUPERMICRO

Third-party maintenance (TPM) for IT equipment is like hiring an expert mechanic for your company's tech gear. Just as your car needs regular check-ups, repairs, and sometimes parts replacement, your business's servers, storage systems, and networking devices need the same attention.

Typically, the company that sold you your equipment—like Dell, HP, or Cisco—provides maintenance services, known as Original Equipment Manufacturer (OEM) maintenance. But there's an alternative: third-party maintenance.

Third-party maintenance means a separate company steps in to offer support once your OEM warranty expires. Companies like Big Data Supply specialize in maintaining a wide range of IT equipment, not just one brand. They provide flexible, cost-effective services, ensuring your equipment stays in top shape at a lower price. Think of it like choosing a trusted local mechanic for your car instead of a big-brand dealership—you're getting expert care at a more affordable price with a personalized touch.

At Big Data Supply, we offer comprehensive third-party maintenance services that cover nearly every piece of equipment in your IT infrastructure. Think of it as your all-in-one tech-care solution. Here’s a breakdown of the key equipment we support:

1. Servers: Servers are the backbone of your IT setup. Whether they’re used for hosting websites, managing emails, or running critical applications, we handle a wide range of server models from brands like IBM, Dell, HPE, Lenovo, Cisco, Sun/Oracle, and SuperMicro. Models we cover include Dell PowerEdge, HPE ProLiant B DL-Series, and IBM pSeries RS/6000, among others.
2. Networking Equipment: Your network’s performance is essential for smooth business operations. We maintain routers, switches, wireless access points, and other networking devices from top brands like Dell, Juniper, Cisco, HPE, and Brocade to ensure your connectivity remains uninterrupted.
3. Storage Equipment: From high-capacity hard drives to complex Storage Area Networks (SAN) and Network-Attached Storage (NAS) systems, we provide maintenance for storage solutions from leading brands like NetApp, Dell, HPE, IBM, EMC, and Hitachi. Keeping your data safe and accessible is our priority.
4. Data Centers: Data centers are crucial to your IT operations. We offer end-to-end care for your data center infrastructure, ensuring optimal performance, uptime, and reliability for your operations.
5. Hard Drives and Other Components: Even smaller components, such as individual hard drives, fall within our maintenance services. We’ll make sure all parts of your IT setup are functioning smoothly.

In short, if it’s an integral part of your IT infrastructure, we’ve got you covered. At Big Data Supply, our goal is to offer flexible, effective third-party maintenance that keeps your entire IT system in peak condition, no matter the scale or complexity.

When you opt for third-party maintenance for your IT equipment, you’re essentially choosing a service package that aligns with your tech needs. Big Data Supply offers a variety of support levels to cater to different business requirements:

1. Low Support (Essential Package)
   This package covers the basics and is designed for businesses that need minimal intervention. It typically includes:
   • Parts Replacement: For any defective or worn-out components.
   • Remote Monitoring: To detect issues before they escalate.
   • Post-Incident Follow-up: Ensuring problems are fully resolved.
     Perfect for businesses that only need occasional assistance and can handle minor issues on their own.
2. Medium Support (Standard Package)
   A step up from the essential package, this option is ideal for businesses that require more proactive support:
   • Everything from Low Support
   • 24/7 Telephone Technical Support: For anytime assistance with urgent issues.
     This level is suited for businesses where IT operations are important but a full-time technician isn’t always necessary.
3. Most Support (Premium Package)
   If your business requires constant uptime and hands-on support, this is the comprehensive package:
   • Everything from Medium Support
   • On-Site Technical Support: A technician will come to your location for hands-on repairs and troubleshooting.
   • 4-Hour Response Time: Quick response to minimize downtime, ensuring your equipment is back up and running in no time.
     This is perfect for mission-critical operations that can’t afford extended downtime.
4. Customized Support
   We understand that every business has unique needs. If none of the above packages fully align with your requirements, we can tailor a custom support plan that fits your specific goals. Whether it’s specialized equipment or specific response times, we’ll craft a maintenance package just for you.

At Big Data Supply, we’re committed to providing flexible third-party maintenance solutions that are as unique as your business needs.

Absolutely! At Big Data Supply, we recognize that every business has its own unique requirements, so we offer the flexibility to design custom OEM end-of-warranty support solutions that fit your specific needs.

We understand that a one-size-fits-all approach doesn’t work for tech support. Whether your organization is managing older equipment that needs extra attention, a variety of brands that require diverse support, or mission-critical systems that need immediate response times – we’ve got you covered.

You can simply fill out a contact form and share the details of your company's needs. Our third-party hardware maintenance service team will carefully review your requirements and craft a personalized maintenance plan that addresses your specific goals.

Custom solutions can include things like:

• Round-the-clock monitoring to keep everything running smoothly.
• Specialized parts replacement for unique or hard-to-find components.
• Priority support with faster response times for critical systems.

In short, our ability to tailor maintenance packages to meet your exact needs is one of the things that sets our third-party support apart. So, yes – creating a custom maintenance solution isn’t just possible, it’s often the best way to ensure your organization gets the optimal level of support.

Absolutely! At Big Data Supply, we’re proud to offer third-party hardware maintenance services globally. No matter where your business operates, you can rely on us for reliable IT support.

Our worldwide OEM end-of-warranty support means that if any issues arise with your IT equipment, we’ve got you covered—no matter your location. We know that in today’s fast-paced business environment, having timely, effective support is critical. That’s why we’ve built a robust network of skilled technicians and resources, ensuring that help is always available when you need it.

Whether your servers need servicing in Sydney, your storage systems require maintenance in San Francisco, or your networking equipment needs troubleshooting in Toronto, we're here to provide prompt and efficient assistance. Our goal is to ensure consistent, high-quality support for your IT infrastructure, wherever your business takes you.

Switching to third-party maintenance can lead to significant savings for your business—on average, companies save anywhere from 40% to 70% on IT maintenance costs compared to using original equipment manufacturer (OEM) services. Here’s why it’s more cost-effective:

• Competitive Pricing: Third-party providers typically have lower overhead costs and offer more flexible pricing options.
• Customized Plans: You only pay for the services you actually need, avoiding unnecessary extras that often come with OEM contracts.
• Extended Equipment Life: By maintaining your current equipment longer, third-party services help you delay costly upgrades.
• Multivendor Support: Instead of juggling multiple OEMs for different equipment types, third-party maintenance offers a unified solution, which often proves to be cheaper.

The exact savings depend on your IT setup and equipment, but many businesses find the cost difference to be substantial, making third-party maintenance a smart financial choice.