---
description: We offer third-party maintenance services for end of life hardware after the OEM warranty expires for data center hardware and networking gear.
title: OEM End Of Warranty Support | Third-Party IT Hardware Maintenance Services - Big Data Supply, Inc.
---
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# third-party maintenance provider
##
save 30-70% on OEM HARDWARE maintenaNce services
Data Storage & Network Hardware
**Enjoy some peace of mind, without costing an arm and a leg.**
At Big Data Supply, we believe that reliability should last beyond the manufacturer's warranty. That's why we offer extended third-party maintenance services for your data center hardware and networking equipment, even after the OEM warranty expires. Whether you're working with current or End-of-Life (EOL) products, our team of experts is here to provide ongoing support. So sit back and relax – we've got you covered, big time.
## The lowdown on our maintenance program
###### World-class OEM END OF maintenance and support team
Our expert team provides third-party IT hardware maintenance services for leading brands such as HP, Sun/Oracle, IBM, NetApp, Citrix, VMware, and more. No matter the technical challenge, we're fluent in quick, efficient problem-solving to keep your systems running smoothly.
###### worldwide enterprise hardware support services
Wherever you are, we've got you covered. While we may not be as ubiquitous as a certain mermaid-themed coffee shop, we proudly have post-warranty maintenance service centers located around the world, ready to support you no matter your location.
###### Tested and certified equipment
Every piece of equipment we offer undergoes a rigorous 10-step post-warranty testing process to ensure it meets the highest standards of quality. Why? Because we’re passionate about technology—and about you. You deserve nothing less than the best. (Did we get a little too personal there?)
###### Flexible THIRD-PARTY IT HARDWARE Maintenance Services
Flexibility is at the heart of what we do (well, technically, our middle name is Norman, but we switched it to Flexible—true story). Just like our imaginary middle name suggests, we tailor our enterprise hardware support agreements to fit your needs. Whether you require 24/7 IT hardware maintenance or response times of 4 hours or less, we’re here to safeguard your valuable technical assets.
Need a third-party hardware maintenance services? Contact us for volume discounts and quotes on different services.
Embedded Form - Sell IT
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What are you enquiring about?
Sell Your IT Assets
Buy IT (Get a Quote)
IT Recycling
Data Tape / HDD Shredding
3rd Party Maintenance
Cloud Storage
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## Our packages
Choose which level of technical support and post OEM warranty maintenance best fits your organization.
###### SERVICE
###### POST WARRANTY MAINTENANCE SERVICE
###### SERVICE
###### level 1
Low Support
Optimal for secondary or archival storage systems which only require support during normal business hours.
###### most popular
###### LEVEL 2
Medium Support
Optimal for organizations that still want access to the 24x7 help desk, but do not require 4-hour parts on-site.
###### SERVICE
###### LEVEL 3
Most Support
Optimal for production environments, where mission-critical support is required to meet time requirements.
###### SERVICE
###### Custom
Support
Data center hardware post warranty maintenance isn't one size fits all. Let us craft an end of maintenance support solution to help you meet your specific goals and objectives.
###### Parts Replacement
###### Remote Montioring
###### Post-Incident
Follow-Up
###### On-Site Spares Kit
Available
Available
Available
###### Training
Available
Available
Available
###### Telephone Technical Support
9x5x5
24x7x365
24x7x365
###### On-Site Technical Support
Next Business Day
Next Business Day
4-hr Response
## Ready to discuss your POST WARRANTY MAINTENANCE services?
###### Get a Quote
Chat with one of our friendly, professional agents about third-party maintenance services today. Or, if you’re feeling adventurous, you can speak with our professional agent!
###### Quote comparison
Want to shop around? We totally get it—looks aren’t everything! Send us any quotes you’ve received for OEM IT hardware maintenance, and we’ll do our best to beat them.
###### Send us your list
Got a list of hardware that needs post-OEM warranty maintenance? Awesome! We love hardware lists. Share yours, and we’ll get back to you with a quote.
[Request a quote](http://)
## post-warranty data support
If your tape library is nearing the end of its OEM warranty, get in touch with us for post-warranty maintenance contract details and pricing. We offer up to 50% off the OEM warranty price, with equal or better service. Here are some of the brands we work with:
110T Tape Library
114T Tape Library
122T Tape Library
124T Tape Library
128T Tape Library
136T Tape Library
136T Tape Library
160T Tape Library
ML6010 Tape Library
Compaq Tape Library
ESL 712E Tape Library
ESL 9198DLX Tape Library
ESL 9198DLX Tape Library
ESL 9322 Tape Library
ESL 9326 Tape Library
ESL 9595 Tape Library
MSL 2024 Tape Library
MSL 4048 Tape Library
MSL 5026 Tape Library
MSL 5030 Tape Library
MSL 5052 Tape Library
MSL 5060 Tape Library
MSL 6026 Tape Library
MSL 6030 Tape Library
MSL 6052 Tape Library
MSL 6060 Tape Library
MSL 8096 Tape LibraryDell
110T Tape Library
114T Tape Library
122T Tape Library
124T Tape Library
128T Tape Library
136T Tape Library
136T Tape Library
160T Tape Library
ML6010 Tape Library
ATL/Oracle Tape Libraries
M1500 Tape Library
M2500 Tape Library
P1000 Tape Library
P2000 Tape Library
P3000 Tape Library
P4000 Tape Library
P7000 Tape Library
PX502 Tape Library
PX720 Tape Library
Scalar 24 Tape Library
Scalar 100 Tape Library
Scalar 10000 (10K) Tape Library
Scalar 1500 Tape Library
Scalar 12000 Tape Library
SUN / Oracle Tape Libraries
Storagetek/ SUN/ Oracle STK 4410 Tape Library
SUN / Oracle STK 9310 Tape Library
SUN / Oracle STK L5510 Tape Library
SUN / Oracle STK 9714 Tape Library
SUN / Oracle STK 9740 Tape Library
SUN / Oracle STK 4480M22 Tape Library
SUN / Oracle STK 4480M24 Tape Library
SUN / Oracle STK 9490 Tape Library
SUN / Oracle STK L20 Tape Library
SUN / Oracle STK L80 Tape Library
SUN / Oracle STK L180 Tape Library
SUN / Oracle STK L700 Tape Library
SUN / Oracle STK SL500 Tape Library
SUN / Oracle STK SL8500 Tape Library
Network Hardware
Data Storage Hardware
Server Hardware
Network Hardware
Data Storage Hardware
Server Hardware
Network Hardware
Data Storage Hardware
Server Hardware
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###### What Equipment Is Covered
##### Storage
**Netapp:**
- FAS2000 / FAS2200 Series
- FAS3000 / FAS3100 Series
- FAS3200 Series
- FAS6000 Series
- FAS6200 Series
- FAS8000 Series
- V Series
**DELLEMC:**
- Dell EqualLogic
- Dell Compellent
- Dell PowerVault Libraries
- Dell PowerVault Storage Array
**HPE:**
- EVA Series
- MSA Series
- MSL Series
- P4000
- 3PAR
- SureStore
**EMC:**
- Clariion
- Celerra
- DATA DOMAIN
- Isilon
- Symmetrix / VMAX
- Unity
- Avamar
- VNX/VNXe
- XtremIO
- Recovery Point
**IBM:**
- DS Series
- EXP
- N Series
- Storwize
- TS Series
- XIV
**HITACHI:**
- VSP
- AMS
- HUS
##### Networking
**DELL:**
- PowerConnect
- Force10
**JUNIPER:**
- EX
- MX
- SR
**CISCO:**
- Catalyst
- ASA
- MDS
- MCS
- NEXUS
**HPE:**
- ProCurve Series
**BROCADE:**
- DCX
- DS
- ICS
- VDX
**QLOGIC**
##### Servers
**DELL:**
- Dell PowerEdge
- Dell PowerEdge C-Series
- Dell PowerEdge R-Series
- Dell PowerEdge T-Series
- Dell PowerEdge VTRX
**HPE:**
- ProLiant B DL-Series
- ProLiant BL-Series
- ProLiant ML-Series
- HP Blade System
- HP Integrity Systems
- HP 9000 Servers
- HP 3000
**IBM:**
- IBM pSeries RS/6000
- IBM xSeries
- IBM BladeCenter
- IBM iSeries AS/400
- IBM Power Systems
**LENOVO:**
- ThinkServer
**CISCO:**
- Cisco UCS Series
**SUN/ORACLE:**
- SunFire B-Series
- SunFire E-Series
- SunFire x86
- SunFire T-Series
- SunFire V-Series
- SPARC Enterprise
- Sun Netra
**SUPERMICRO**
###### Frequently Asked Questions
##### What is third-party maintenance for IT equipment?
Third-party maintenance (TPM) for IT equipment is like hiring an expert mechanic for your company's tech gear. Just as your car needs regular check-ups, repairs, and sometimes parts replacement, your business's servers, storage systems, and networking devices need the same attention.
Typically, the company that sold you your equipment, like Dell, HP, or Cisco, provides hardware maintenance services, known as Original Equipment Manufacturer (OEM) maintenance. But there's an alternative: third-party maintenance.
Third-party maintenance means a separate company steps in to offer support once your OEM warranty expires. Third-party maintenance companies like Big Data Supply specialize in maintaining a wide range of IT equipment, not just one brand. They provide flexible, cost-effective services, ensuring your equipment stays in top shape at a lower price. Think of it like choosing a trusted local mechanic for your car instead of a big-brand dealership, you're getting expert care at a more affordable price with a personalized touch.
##### What types of equipment are covered under third-party maintenance services?
At Big Data Supply, we offer comprehensive third-party maintenance services that cover nearly every piece of equipment in your IT infrastructure. Think of it as your all-in-one tech-care solution. Here’s a breakdown of the key equipment we support:
1. Servers: Servers are the backbone of your IT setup. Whether they’re used for hosting websites, managing emails, or running critical applications, we handle a wide range of server models from brands like IBM, Dell, HPE, Lenovo, Cisco, Sun/Oracle, and SuperMicro. Models we cover include Dell PowerEdge, HPE ProLiant B DL-Series, and IBM pSeries RS/6000, among others.
2. Networking Equipment: Your network’s performance is essential for smooth business operations. We maintain routers, switches, wireless access points, and other networking devices from top brands like Dell, Juniper, Cisco, HPE, and Brocade to ensure your connectivity remains uninterrupted.
3. Storage Equipment: From high-capacity hard drives to complex Storage Area Networks (SAN) and Network-Attached Storage (NAS) systems, we provide hardware maintenance services for storage solutions from leading brands like NetApp, Dell, HPE, IBM, EMC, and Hitachi. Keeping your data safe and accessible is our priority.
4. Data Centers: Data centers are crucial to your IT operations. We offer end-to-end care for your data center infrastructure, ensuring optimal performance, uptime, and reliability for your operations.
5. Hard Drives and Other Components: Even smaller components, such as individual hard drives, fall within our third-party maintenance services. We’ll make sure all parts of your IT setup are functioning smoothly.
In short, if it’s an integral part of your IT infrastructure, we’ve got you covered. At Big Data Supply, our goal is to offer flexible, effective third-party maintenance services that keep your entire IT system in peak condition, no matter the scale or complexity.
##### What are the different levels of support available in third-party maintenance packages?
When you opt for third-party maintenance for your IT equipment, you’re essentially choosing a service package that aligns with your tech needs. Third-party maintenance provider Big Data Supply offers a variety of support levels to cater to different business requirements:
1. **Low Support (Essential Package)**This package covers the basics and is designed for businesses that need minimal intervention. It typically includes:
- **Parts Replacement**: For any defective or worn-out components.
- **Remote Monitoring**: To detect issues before they escalate.
- **Post-Incident Follow-up**: Ensuring problems are fully resolved.
Perfect for businesses that only need occasional assistance and can handle minor issues on their own.
2. **Medium Support (Standard Package)**A step up from the essential package, this option is ideal for businesses that require more proactive support:
- **Everything from Low Support**
- **24/7 Telephone Technical Support**: For anytime assistance with urgent issues.
This level is suited for businesses where IT operations are important but a full-time technician isn’t always necessary.
3. **Most Support (Premium Package)**If your business requires constant uptime and hands-on support, this is the comprehensive package:
- **Everything from Medium Support**
- **On-Site Technical Support**: A technician will come to your location for hands-on repairs and troubleshooting.
- **4-Hour Response Time**: Quick response to minimize downtime, ensuring your equipment is back up and running in no time.
This is perfect for mission-critical operations that can’t afford extended downtime.
4. **Customized Support**We understand that every business has unique needs. If none of the above packages fully align with your requirements, we can tailor a custom support plan that fits your specific goals. Whether it’s specialized equipment or specific response times, we’ll craft a maintenance package just for you.
At Big Data Supply, we’re committed to providing flexible third-party maintenance solutions that are as unique as your business needs.
##### Can a custom enterprise hardware support solution be created for specific organizational needs?
Absolutely! At Big Data Supply, we recognize that every business has its own unique requirements, so we offer the flexibility to design custom OEM end-of-warranty support solutions that fit your specific needs.
We understand that a one-size-fits-all approach doesn’t work for tech support. Whether your organization is managing older equipment that needs extra attention, a variety of brands that require diverse support, or mission-critical systems that need immediate response times – we’ve got you covered.
You can simply fill out a contact form and share the details of your company's needs. Our third-party hardware maintenance service team will carefully review your requirements and craft a personalized maintenance plan that addresses your specific goals.
Custom solutions can include things like:
- **Round-the-clock monitoring** to keep everything running smoothly.
- **Specialized parts replacement** for unique or hard-to-find components.
- **Priority support** with faster response times for critical systems.
In short, our ability to tailor maintenance packages to meet your exact needs is one of the things that sets our third-party support apart. So, yes – creating a custom IT hardware maintenance solution isn’t just possible, it’s often the best way to ensure your organization gets the optimal level of support.
##### Is there worldwide support available for third-party maintenance services?
Absolutely! At Big Data Supply, we’re proud to offer third-party hardware maintenance services globally. No matter where your business operates, you can rely on us for reliable IT support.
Our worldwide OEM end-of-warranty support means that if any issues arise with your IT equipment, we’ve got you covered, no matter your location. We know that in today’s fast-paced business environment, having timely, effective support is critical. That’s why we’ve built a robust network of skilled technicians and resources, ensuring that help is always available when you need it.
Whether your servers need servicing in Sydney, your storage systems require maintenance in San Francisco, or your networking equipment needs troubleshooting in Toronto, we're here to provide prompt and efficient assistance. Our goal is to ensure consistent, high-quality support for your IT infrastructure, wherever your business takes you.
##### How much can I save with 3rd party maintenance?
Switching to third-party maintenance providers can lead to significant savings for your business, on average, companies save anywhere from 40% to 70% on IT maintenance costs compared to using original equipment manufacturer (OEM) services. Here’s why it’s more cost-effective:
- **Competitive Pricing**: Third-party providers typically have lower overhead costs and offer more flexible pricing options.
- **Customized Plans**: You only pay for the services you actually need, avoiding unnecessary extras that often come with OEM contracts.
- **Extended Equipment Life**: By maintaining your current equipment longer, third-party services help you delay costly upgrades.
- **Multivendor Support**: Instead of juggling multiple OEMs for different equipment types, third-party maintenance offers a unified solution, which often proves to be cheaper.
The exact savings depend on your IT setup and equipment, but many businesses find the cost difference to be substantial, making third-party maintenance services a smart financial choice.
##### Quick Links
##### SELL IT Equipment
##### END OF LIFE IT SOLUTIONS
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